Not every case should be decided by everyone. With the qualified reviewer flow, your day-to-day reviewers prepare every case, and the decision on sensitive ones is automatically reserved for the senior members of your team.

You define what "sensitive" means once, in your compliance policy. Ondorse then enforces it on every case, with no manual escalation and no risk of a high-risk case being approved by mistake.

How it works

1. A reviewer works the case. They collect and review documents, clear the tasks and move the case forward, as for any other case.
2. Ondorse checks your policy. An automation evaluates the case against the conditions you defined and flags it as requiring a qualified reviewer when they are met.
3. The decision is escalated. On a flagged case, the Decision button is disabled for reviewers, with the name of the rule that restricts it. Only a Qualified reviewer can approve or reject the case.

When to require a qualified reviewer

The conditions are powered by the rule engine, so they can rely on anything Ondorse knows about the case. Typical policies:

• High-risk cases: any case whose risk level is High.
• Forbidden risks: cases that hit a risk your policy does not accept.
• Enhanced due diligence: cases that require EDD.
• Specific risk factors: for example, a politically exposed person (PEP) among the related parties.

In practice, it is an automation with a condition and the Require qualified reviewer action:

Conditions can be combined. For example, require a qualified reviewer only for high-risk cases on Spanish businesses:

Why it matters

• Decisions at the right level of seniority. Junior analysts handle the volume; experienced reviewers keep the final say where it counts.
• Your policy, enforced by design. The restriction is applied by the platform, not by a team convention that depends on everyone remembering it.
• No time lost on standard cases. Cases that don't meet your conditions follow the usual path and can be decided by any reviewer.
• Clear for the team. Reviewers see why a decision is restricted, so they know when to hand over.

No decision before the case is ready

The same logic protects every case, flagged or not: reviewers can only take a decision once all tasks are cleared and the case is Ready for decision. Qualified reviewers can decide at any time.

Who is a qualified reviewer?

Qualified reviewer is one of the default user roles in Ondorse, typically given to Heads of Compliance and MLROs. You choose who holds it in your team.