Ondorse has two distinct user roles:

• Reviewer: This is the default role assigned to users in Ondorse.
• Qualified reviewer: Users with this role have additional privileges, particularly in decision-making processes.
• Read only: for users who need visibility without control (e.g., auditors, internal stakeholders, partner teams, agents). Users can only access cases and portal requests with no editing rights.

Decision restriction on a case status

For Reviewer, the Decision button remains disabled until all tasks associated with a case are . This means that Reviewers can only approve cases that are in status .

Qualified reviewers have the ability to make decisions regardless of task completion status.

Decision restrictions on case risk

Certain cases in Ondorse require a decision (approval or rejection) exclusively by a qualified reviewer.
For these cases, the Decision button is disabled for users with the reviewer role.

Ondorse implements a rule engine that enables setting conditions under which a case decision becomes restricted. The Ondorse admin interface allows for the creation of such rules, enabling client accounts to define their decision-making processes based on variable rights.