We are excited to share the latest improvements to Ondorse:

⏱️ SLA improvements: SLAs are now self-serve from Settings with a simpler UX, and weekends are automatically excluded from calculations.

💪 CSV import: bigger files & better validation: imports now handle files well over 1,000 lines and produce an Error report CSV that can be corrected and re-uploaded, enabling an iterative upload → fix → re-upload loop.

✉️ Faster recollect of missing expected documents: a new Create request button on the Documents tab opens a portal pre-filled with the missing documents, making re-collection a 3-click action.

➡️ Persistent redirect URL after onboarding: customers can now define a default redirect URL reused across all post-onboarding portal openings.

🛑 De-monitoring of screenings on reject: when a case is rejected, monitoring on its associated ComplyAdvantage searches is automatically turned off, avoiding unnecessary periodic fees.

We are excited to share the latest improvements to Ondorse:

🔄 Refresh KYC improvements: KYB/KYC refresh is now driven from the Case Manager, with a filter for expired cases and a guided flow that re-runs the workflow, prompts the operator through the required checks, and ends on a Continue or End relationship decision.

🤖 AI document check configuration UI: configure AI document checks from Expected documents using either Ondorse-tested presets or custom checks refined with natural language, with optional auto-validate / auto-invalidate.

📕 OCR UBOs from document: UBO autofill, Add UBOs from document, and Compare content with document are now ready for 🇧🇪 🇪🇸 🇳🇱 🇮🇹 🇩🇪, all running on a single Mistral-based model.

🧮 Math functions in risk rules: the rule editor now supports mathematical functions for numeric comparisons between fields — useful for asset-management-style quantitative risk policies.

🏎️ Performance & reliability: some automations up to 2× faster, fewer 500s, auto-heal retries on stuck workflows, reliable webhook retries, and auto-scaling under traffic spikes.

We are excited to share the latest improvements to Ondorse:

• UBO autofill from document (beta): improve the customer experience for UBO data collection when the autfill using UBO registry API is not an option (most European countries outside France and UK). This feature prompts portal users to drop a document and extract the information automatically. The user only has to confirm or edit the extracted information.

  

• Read-only role: we introduced a “Read-only” role that supports several use cases, such as audits or sales teams checking the status of a case.

We are excited to share the latest improvements to Ondorse:

• Filter by condition in workflow builder: visualise how a workflow is applied to a case based on customer typology (country, risk level..) using the filter by conditions (see Conditional enhanced due diligence) in the workflow builder.

  

• Integration Banque de France (FICP file): we have access to the Fichier national des incidents de remboursement des crédits (FICP) through Protectel.

  

• Authentication using security question for portal: protect your portal links with an authentication step with a security question: users must answer a personal security question (for example, their date of birth) before accessing the portal.

We are excited to share the latest improvements to Ondorse:

• AI document review in workflow: using AI as a task of your workflow, you can perform an automatic review of case's documents. Define and refine the criteria you want the AI to verify by writing document review prompts. This feature is also available in Portal as an instant user feedback to reduce unnecessary and costly back-and-forths with customers due to incorrect documents.

• Buy documents from Topograph: you can buy documents from public business registers using the data provider Topograph.
• "Waiting on" status: keep track of what the case is waiting on — either the customer (if you are waiting for documents or additional information) or yourself (if the next action is on your side). Alternatively, you can indicate when the case is pending action from an external BPO.

• Measure of waiting time spans and SLA: we track the time spent waiting on your team, on the customer, or on an external BPO. You can use these metrics to measure SLAs related to processing times.

  

• Track contributors on a case: we now keep track of the contributors of a case and use this to count the number of cases a users contributed to.

• More filters in cases view: the cases view got more filtering capabilities, especially the capability to filter on custom fields.

  

• Enforce comment at approval or refusal: you can opt-in to enforce comments at case approval or refusal.

• Export all data: you now have the ability to autonomously export all your case data as an Excel file. This feature lets you create custom reports and perform your own analyses.

This summer we released a few improvements to Ondorse:

• 🌎 Extended coverage with Creditsafe: we expanded our Creditsafe coverage to several countries, including Belgium, Denmark, Germany, the Netherlands, Sweden, and Ireland.

• Support for ComplyAdvantage Mesh: we added support for Mesh, the newest version of the ComplyAdvantage platform.

• Send portal requests by email in Ondorse: send portal requests directly by email from Ondorse. Yes, we support custom email providers.

  

• New filtered view of tasks: the tasks tab is now filterable by status group: to check or clear.

  

• More visible activation conditions: activated conditions are now displayed prominently at the front of a case interface. They’re clickable, so you can view their descriptions and see what they actually trigger (a task, an expected document, or a custom field).

  

• And many other UI improvements

We're excited to share the latest additions and improvements to Ondorse:

👀 Compare with document using OCR

Introduced Compare with Document using OCR, an AI-driven task that helps front office, back office, and compliance teams extract data from documents, cross-check it against customer-declared or company-entered information, and surface discrepancies and enrichment opportunities.

🏘️ Workspaces

Introduced Workspaces, allowing organizations to segment access so users see only their assigned cases and portals, enabling agents to provide updates without full case access, while compliance policies remain centrally managed.

This feature serves 2 use-cases:

• segment your organisation by business units
• for payment institutions, provide restricted Ondorse access to their agents, enabling them to collect data with customers and initiate cases before handing them over to the institution’s compliance team.

🚫 Integration Infolégale for monitoring portfolio

When enabled on a account, the integration pushes approved cases into Infolégale’s monitoring portfolio. Once in the portfolio, Infolégale takes care of monitoring the entities and alerts the user (via email) of any interesting events (legal events, solva events..).

Infolégale can monitor various events, and especially legal proceeding events. Alerts are received by emails.

• Juri@lerte: legal events such as legal proceeding etc.
• Scoring@lerte: changes in solvability scoring

📚 Integration Sharepoint for on-premise document storage

We now support Microsoft Sharepoint as a storage in our on-premise document storage.

On-premise document storage: we store documents on your system, not on ours. It’s a response to data residency’s requirements.

We're excited to share the latest improvements to Ondorse:

🎯 Document collection tracker

Visual overview of document collection progress - Now available in the Documents tab of each case, giving you instant visibility into which documents are collected and validated. The new workflow task automatically blocks cases with missing required documents, ensuring compliance by design.

📊 Portal request tracker

Track all customer requests in one place - Monitor the progress of onboarding requests, document collections, and identity verifications sent to customers. Easily identify stalling cases to take proactive action and improve completion rates.

🤖 AI-assisted rule builder

Build compliance rules using natural language - Express your risk rules, automation rules, and activation conditions in plain English and let AI translate them into working code. No technical expertise required - just describe what you need in plain terms.

⚡ Workflow builder improvements

Enhanced task organization and icons - Newly categorized task selector with intuitive icons makes building workflows faster and clearer. Tasks are now organized by type (enrichment, screening, verification, etc.) with visual indicators.

🔧 Additional enhancements

• Self-Serve Role Management - Qualified Reviewers can now manage team member permissions independently
• Drag-and-Drop Custom Fields - Reorder custom fields easily without manual positioning
• IDV status webhooks - New identity_verification.updated webhook for better integration capabilities.
• Various UX improvements on the Portal

These updates focus on improving user experience, reducing manual work, and giving you better visibility into your compliance processes.

• Scan expired KYBs: using the scan "Expired KYB", receive alerts when a case's KYC is due for renewal. Configure and customize the KYC refresh period according to your policy, particularly based on risk level (e.g. annually for high-risk customers, every 3–5 years for lower-risk ones).

• Complex shareholding structure and graph view: in Ondorse's case manager, you can now model complex shareholding structures with multiple levels of ownership and control. Additionally, you can visualise these structures in a graph view.

• Portal builder improvements: we've enhanced the Portal builder with several improvements: clearer visual representation of business user flows, added support for custom fields in the builder, and more.
• IDV collect: you can now prompt customers to complete (or re-complete) their Identity Verification via a dedicated Portal — either as part of progressive onboarding or to address risk-flagged IDVs (e.g., low-quality documents, name inconsistencies, fraud detection) after an initial onboarding.
• New document validation task: you now have a dedicated task for document collection and validation, directly linked to expected documents. This allows you to manage and validate documents seamlessly from your workflow.
• Custom favicon in Portal: as part of Portal branding customisation options, you can now select a custom favicon to better align Portal with your brand.
• Delete case for qualified reviewer: deletion of cases is now available but restricted to the role qualified reviewer.
• Finer-grained events for automations: Ondorse's automations can now be configured to react to cases' specific events (status update, etc.).
• Support for proof of addresses on IDNow integration: the IDNow integration now supports verifying proof of address documents.
• Improvements onFinovox integration: added a direct link from Ondorse's case to Finovox's case.
• Personal API keys: you can now create and manage personal API keys directly from Ondorse's UI. Read more inAuthentication.
• Save and continue on Portal: the Portal UI now more clearly indicates to end-users that the information entered in each step is saved after the step is submitted.
• Ondorse status page: you can check the real-time availability and operational status of our services anytime by visiting our dedicated status page: https://status.ondorse.co.

• Portal help guides: To enhance onboarding conversion and provide your clients with the best possible guidance, portals now include a help guide that explains how your customers can find the required documents. The guiding instructions are customizable.

• Enterprise SSO/SAML login and 2FA: For increased security, use enterprise SSO/SAML login methods (including login with Google, Microsoft, and Okta) to access Ondorse. You can also enable 2FA on your account.

• On-premise document storage: For IT compliance or sovereignty reasons, you might be required to store documents on your own IT systems. That’s now possible with Ondorse. We support on-premise Amazon S3 storage—reach out to us to learn about other available options.

• Custom fields on relationships: You can now customize your compliance data more precisely by attaching custom fields to relationships in a case, such as a related business or person. You can also attach them only to specific roles, such as director, shareholder, or UBO.

• Document download from Companies House: From your verification workflow, configure the Download task to retrieve documents from Companies House, such as registration certificates, articles of association, and more.

• Auto-scan: Scans now run automatically on any new case or change. This makes scans even more relevant for monitoring risks and compliance gaps across your entire case database.

• Ondorse Trust Center: trust.ondorse.co is a self-service portal where you can access Ondorse IT security and compliance information, review certifications, and request necessary documents.

• Open a case in a new tab with Ctrl/Cmd+click: From the case manager, click on a case while pressing Ctrl (Cmd on Mac) to open it in a new tab. A tiny detail for some, a must-have for others. 😃

• Improvements to CSV import: We've made several enhancements to our CSV import process to make switching to Ondorse easier. These include:

  • Self-serve import
  • Support for persons, documents, and custom fields
  • Instant format validation
  • And more!