Custom Fields are extra fields that can be defined on the Application object.
Use them to add any fields specific to your needs. See the Guide section about Custom Fields for more information.
The Custom Field object looks like:
{
"id": "CF1618",
"display_name": "Internal Customer ID",
"name": "internal_customer_id",
"description": null,
"type": "string",
"is_required": false,
"display_in_portal": true,
"required_in_portal": false,
"accepted_values": null,
"display_order_in_portal": null,
"portal_activation_condition_id": null,
"created_at": "2024-08-30T12:33:55.024461Z",
"updated_at": "2024-10-16T21:02:52.083035Z"
}
Once a Custom Field is registered, it can be added to Cases by setting/updating the Application's custom_fields attribute.
For an example on how to create and use a Custom Field, see this recipe.